Returns Policy


SLABWAY® Company Policies 
(Slabway® Terms and Conditions are located at the bottom of this document)
Please note that installment plan policies are different from full payment policies and will be listed under Massage Chair Installment Plan 


Thank you for choosing SLABWAY® (hereafter referred to as The Company). 
By completing your purchase of the SLABWAY® Full Body Massage Chair, You (hereafter referred to as The Customer) agree to comply with the terms outlined in the following policy. 


Cancellation Policy 
Effective November 11, 2019
  1. All orders ship the following business day, cancellations must be done before the order has been shipped. If The Customer wishes to cancel the order after it has shipped, The Customer will need to submit a Return / Exchange Merchandise Authorization form (RMA) within 30 days of receiving the purchased merchandise. All returns require an RMA number or form; we will not accept returns for any reason without an RMA number or form, or outside of the 30 day purchase window. 
    1. The Customer is responsible for all packaging and shipping required to return the merchandise to The Company. 
    2. The Customer agrees that all returned merchandise is subject to a possible return/restocking fee, which can be paid using funds from the initial purchase deposit or using a separate form of payment, as determined by The Customer.
    3. With the exception of items damaged in transit, The Customer agrees that all refused deliveries are subject to a rerouting/restocking fee, which can be paid using funds from the initial purchase deposit or using a separate form of payment, as determined by The Customer.
The RMA form can be located HERE
  1. All freight orders ship the following business day. If The Customer wishes to cancel a freight order after it has shipped, The Customer will need to submit a Return / Exchange Merchandise Authorization form (RMA) within 365 days of purchase. All returns require an RMA number or form; we will not accept returns for any reason without an RMA number or form, or outside of the 365 day purchase window. 
  • The RMA form can be located HERE
    1. With the exception of items damaged in transit, The Customer agrees that all refused deliveries or cancellations made after shipment are subject to a $250.00 rerouting fee, which can be paid using funds from the initial purchase deposit or using a separate form of payment, as determined by The Customer. 


    Return/Exchange Policy
    Effective November 11, 2019
  • Returns or exchanges must be made within 30 days of receiving the purchased merchandise. 
      1. Freight returns or exchanges must be made within the first year of receipt. 
      2. All returns require an RMA number or form; we will not accept returns for any reason without an RMA number or form.
        1. The Customer is responsible for all packaging and shipping required to return the merchandise to The Company. 
        2. The Customer agrees that all returned freight merchandise is subject to a $350.00 restocking fee, which can be paid using funds from the initial purchase deposit or using a separate form of payment, as determined by The Customer.
        3. With the exception of merchandise that is defective or damaged in transit, The Customer agrees that all refused deliveries are subject to a $250.00 rerouting fee, which can be paid using funds from the initial purchase deposit or using a separate form of payment, as determined by The Customer. 
  • In the event that merchandise shipped via freight, is defective or damaged in transit, The Company will offer a replacement at no cost to The Customer. Should the customer choose to proceed with returning defective or damaged merchandise, The Customer agrees that all returned freight merchandise is subject to a $350.00 restocking fee, which can be paid using funds from the initial purchase deposit or using a separate form of payment, as determined by The Customer.
  • Massage Chair Installment Plan 
    Effective November 11, 2019


    1. The Customer agrees to complete four (4) full install payments in the amount of $399.99 ea., with the first payment being due at the time of purchase and all remaining payments being due on the same date of each following month until the full balance is paid.
    2. Should The Customer default on a payment resulting in a Past Due amount on their monthly invoice, a $25 fee will be charged to The Customer during the first and each subsequent Past Due notice. Only one fee will be charged per Past Due invoice. This fee is nonrefundable and is not applied to the remaining balance on the account.
      1. Should the amount of $399.99 fail to be collected from The Customer on the invoice date, four (4) additional attempts will be made by The Company to fulfill payment. In the event that payment is not collected on a single invoice, The Customer account will be updated to reflect a ‘Collections’ status
      2. While in the Collections status, The Company reserves the right to bill The Customer for any amount collectible up to the total amount due. This payment will be added to the remaining balance owed by The Customer and additional attempts to collect will continue until the full installment is recouped. The remaining installments will adhere to the previously determined payment schedule. 
        1. NOTE: if The Customer enters into the Collections status, a $99.99 fee will be charged to their account. This fee is nonrefundable and is not applied to the remaining balance on the account. 
    3. Should The Customer choose to cancel their order, The Customer will need to submit a Return / Exchange Merchandise Authorization form (RMA) within 30 days of purchase. All returns require an RMA number or form; we will not accept returns for any reason without an RMA number or form, or outside of the 30 day purchase window. 
      1. The Customer is responsible for all packaging and shipping required to return the chair to The Company. 
      2. The Customer agrees that all returned merchandise is subject to a $350.00 restocking fee, which can be paid using funds from the initial purchase deposit or using a separate form of payment, as determined by The Customer.
      3. With the exception of items damaged in transit, The Customer agrees that all refused deliveries are subject to a $250.00 rerouting fee, which can be paid using funds from the initial purchase deposit or using a separate form of payment, as determined by The Customer.
      4. The RMA form can be located HERE 
    Should The Customer fail to comply with the terms of the above mentioned policy, The Customer may be liable to legal action pursued on behalf of The Company to recoup any damages resulting from a violation of policy (which may include, but shall not be limited to, the product cost, applicable court fees, collection services, etc.)
    Terms and Conditions
    Welcome to SLABWAY® 
    Last updated: Nov. 11, 2019
    The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
    Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://slabway.com/ website (the "Service") operated by SLABWAY® ("us", "we", or "our"). 
    Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. You are also agreeing to comply with our PAYMENTS POLICY and Returns Policy which are incorporated herein by reference. Please read these documents carefully – they contain important information about your rights and your responsibilities when you use the Services.
    By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
    Your privacy is very important to us. Our Privacy Policy sets forth important information on how we collect, process, use and share your data and is incorporated by reference herein. Please read the Privacy Policy carefully.
    Our Services are very diverse, so sometimes additional or separate terms may apply. Any additional terms will be specified with the relevant Services, and those additional terms become a part of your agreement with us if you use those Services. Separate terms may also apply to special offers or promotions, and if the rules of a promotion or special offer conflict with these Terms, those special terms will prevail. We are constantly changing and improving our Services, and thus we may add or remove functionality or features from the Services and we may suspend or stop a Service altogether. If you have any questions about these Terms or our Services, please contact us.
    Purchases
    If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your:
    •  Name
    • Address (billing & shipping)
    • Phone Number
    • Payment Information
    All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs. 
    Payment
    SLABWAY® partners with a number of third parties to complete your online and over the phone purchases. Each third party processor is subject to their own Terms and Conditions. Please review those Terms and Conditions applicable to the payment option chosen by you. 
    If you have chosen to complete your purchase through SLABWAY®, please review our SLABWAY® Payment Policy 
    Returns
    Please see our Returns Policy
    Cookies
    We employ the use of cookies.
    Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
    License
    Unless otherwise stated, SLABWAY® and/or its licensors own the intellectual property rights for all material on the SLABWAY® website. All intellectual property rights are reserved. You may access this from the SLABWAY® website for your own personal use subjected to restrictions set in these terms and conditions.
    You may not:
    • Republish material from SLABWAY®
    • Sell, rent or sub-license material from SLABWAY®
    • Reproduce, duplicate or copy material from SLABWAY®
    • Redistribute content from SLABWAY®
    This Agreement shall begin on the date hereof.
    Warranty
    SLABWAY® assumes no responsibility regarding the accuracy of the information that is provided by MANUFACTURERS and use of such information is at the user's own risk.
    SLABWAY® makes no representation whatsoever about any other web site which you may access through this site. These websites are independent from SLABWAY and SLABWAY.COM has no control over the content of others’ web sites. A link to a non-SLABWAY.COM website does not mean that SLABWAY® endorses or accepts any responsibility for the content, or the use of such web site. It is the User’s responsibility; not SLABWAY®, to take precautions to ensure the linked site is free of such items as viruses, worms, Trojan horses or other items of a potentially damaging nature.
    While we hope you enjoy using our Services, there are things we don't promise about our Services.
    Except as expressly set out in these Terms, we provide the Services to you on an “AS-IS” basis. To the maximum extent permitted by law, we disclaim all warranties express or implied, including the implied warranties of non-infringement, merchantability, and fitness for a particular purpose. We do not make any promises (a) about the SLABWAY® Content, (b) about the specific functionality of the Services, (c) about the quality, accuracy, reliability, or availability of the SLABWAY® Content or Services, or (d) that the SLABWAY® Content or Services will be free from viruses or other harmful components.
    Limit of Liability
    We limit our liability to the fullest extent allowed by law. We will not be liable for any unintentional damage, any actual, incidental, or consequential damages, or for any loss or claim of any kind. Some jurisdictions do not allow us to have a broad limit on our liability. If you live in one of those jurisdictions, some of these limitations may not apply to you. If you are dissatisfied with any portion of the Services or with any statement in these Terms, your sole remedy is to stop using the Services. Our total liability in any matter related to the Services or these Terms is limited to the aggregate amount you paid us during the 12-month period preceding the event giving rise to the liability. This limitation of liability applies fully to residents of New Jersey.
    Your Indemnity
    You agree that you will indemnify and hold SLABWAY®, our employees, and our agents harmless from any claims, damages, or other expenses (including attorney's fees) that result from your use of the Services and (a) your violation of these Terms or other documents incorporated herein by reference. This indemnification obligation will continue after you stop using the Services. 
    Controlling Law
    If you access the Services on our websites in the United States, the laws of the State of Utah and as applicable, those of the United States of America, govern these Terms and the use of the Services. All claims not subject to arbitration and brought in the United States will be subject to the jurisdiction of the courts of the State of Utah. 
    Modifications to these Terms
    We reserve the right, at our sole discretion, to modify these Terms or any additional terms that apply to a Service at any time, including to reflect changes to the law or changes to our Services. We will notify you of any material changes by posting information through the Services or via email. Such material changes will not apply retroactively and will become effective thirty days after they are posted, except that changes addressing new functions in the Services or changes made for legal reasons will be effective immediately. What constitutes a material change will be determined at our sole discretion. Except as explicitly provided herein, your continued use of the Services after a change to the Terms will mean you accept the changes. If any changes are unacceptable to you, you may stop using the Services.
     
    Contact Us
    If you have any questions about these Terms, please contact us.
     
     
     
    SLABWAY® and the SLABWAY® logo are registered trademarks of SLABWAY LLC.. All other products and company names mentioned in the SLABWAY.COM web site may be the trademarks of their respective owners.