Returns Policy


Our number one priority at Slabway is the satisfaction of our customers. 

Product Return/Exchange Policy:
Returns or exchanges must be made within 30 days of product delivery.
Freight returns or exchanges must be made within the first year of receipt. Depending on the carrier used for the
return and location, there may be return freight shipping/restocking fee deducted from the refund for freight returns.
You will need to submit a Return/Exchange Merchandise Authorization form (RMA) All returns require an RMA number or form; we will not accept returns for any reason without an RMA number or form.
To submit an RMA form please click HERE - https://slabway.com/pages/warranty-claims
Damaged or Defective Items:
If your order arrived damaged in transit or defective please submit a Warranty Claim form soon as possible so we can resolve the issue quickly. We may require additional information or pictures to assist in any possible damage claims.
Slabway covers return shipping for any damaged in transit or defective items.
To submit a Warranty Claim form please click HERE -https://slabway.com/pages/warranty-claims
Freight Damaged in Transit:
If your freight shipment was damaged during transit, please follow the steps below.
DO NOT SIGN FOR DELIVERY IF THE PRODUCT IS DAMAGED
1.Take pictures of where the package and/or product is damaged.
2.Refuse delivery.
3.Contact your gold service account manager at Gold@slabway.com or (801)326-4161, we will ask that you submit any pictures through email.
We will reship your order immediately.
Slabway Cancellation Policy:
All orders ship the following business day, if you are wanting to cancel your order for any reason please contact our support team as soon as possible at care@slabway.com or 801-895-4954
We are unable to cancel any orders after they have been shipped, if your order has shipped and you
and you wish to return the product please submit a Return/Exchange Merchandise Authorization Form HERE - https://slabway.com/pages/warrantyclaims
Will you refund the cost of shipping if I return my order?
Slabway only covers the cost of return shipping if the product was damaged in transit or was defective. However, you may be eligible for free return shipping if you made a payment using PayPal. Refund of
shipping costs will be handled by PayPal. For eligi
bility and more information please visit
I received incorrect item(s); can I obtain a refund?
If you received an incorrect item, we will collect your order free of charge. We will also cover the cost of shipping of any replacement item(s)
How long does it take to process a refund or exchange?
Please allow up to 10 business days for return and the refund or exchange to be processed.
I do not see my refund on my account yet, why not?
It can take up to 10 full business days from the date refunded, for any credits to process on your account. If it takes longer, please contact your bank for assistance.

Please click HERE to start the RMA Process.

If you have any questions about your order please reach out to our team.

Call/Text801-895-4954
 Mon-Fri 9am-5pm MST
Slabway
858 S Automall Drive
Suite 101
American Fork UT 84003