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      SLABWAY® Refund and Return Policies 

      Please note that Installment Plan Policies are different from full payment policies and will be listed under Massage Chair Installment Plan Policy below.

      Cancellation Policy

      • Cancellations are done on a per request basis, if Customer Support is able to catch the order before it ships, it will be cancelled at no cost. If the order has been shipped before cancellation request was able to be processed the order can no longer be cancelled and is now subject to the Refund & Return Policy.

      Refund Policy

      • Refunds are only issued on products that carry a ‘Money Back Guarantee’. Each Money Back Guarantee comes with a Money Back Time Frame associated with the Guarantee and a Refund Percentage specific to the Guarantee.
      • The Money Back Time Frame begins on the date that the order is received. If tracking information does not show a received date the 'Money back Time Frame' begins 10 days after the order was placed.
      • The Refund Percentage is for the product cost only, it does not apply to original shipping services. The Customer is responsible for all packaging and shipping required, including shipping labels, to return the merchandise to the Company. 
      • If Customer wishes to return an eligible product for a refund, Customer is required to submit a Return Merchandise Authorization Form and return the product to the Company within the Money Back Time Frame. The Company will not accept returns for any reason without a completed RMA form or RMA number. In some cases the Customer will be expected to provide photo or video evidence. 
        1. That RMA form can be found here: https://slabway.com/pages/rma-forms
      • Please note, due to the size of Massage Chair products, freight shipments require a restocking/reroute fee per product, depending on what is applicable. With the exception of items damaged in transit, The Customer agrees that all refused deliveries are subject to a rerouting fee of $250 or a restocking fee of $350. Customers who return the chair using their own power will still be responsible for paying a restocking fee of $150.
      • Any refurbished product purchased through the Company is not eligible for a refund. 

       

      Product Name

      Money Back Time Frame

      Refund Percentage

      Chair Massager

      365 Days

      100% of product cost minus restocking fee of $350 or refusal fee of $250.

      Chair Massager-Installment Plan

      30 Days

      100% of product cost minus restocking fee of $350 or refusal fee of $250.

      Foot Massager

      120 Days

      100% of product cost

      Leg Wrap

      120 Days

      100% of product cost

      Hand Massager

      120 Days

      100% of product cost

       

      REFUND FAQ

      1. My product is eligible for refund under a Money Back Guarantee, now what do I do?
        • Please fill out the RMA form found HERE. All returned product requires a Returned Merchandise Authorization number which can only be obtained by filling out the form.
        1. I shipped my product back with my RMA number on it, now what happens?
          • If Customer has the tracking number for the product being returned to the Company, please email it to care@slabway.com. We are happy to issue the refund quicker based off of the return tracking number. Alternatively, we will process the refund following receipt of the product to our warehouse location.
          1. What is the restock/reroute fee for my freight shipment?
            • Due to the size of freight shipments a restocking fee of $350 is deducted from any approved refund when product is shipped back to the Company. In cases where the freight shipment was refused before delivery, this shipment can be rerouted for a fee of $250, which is deducted from the refund.

            Replacement Policy

            • Replacements are sent for products that have a manufacturer defect or were damaged in transit.
            • To receive a replacement product please fill out the RMA Form found HERE. In the form the Customer will be asked to provide evidence of manufacturer defect or damage before a Replacement Order will be issued. In some cases the Customer will be expected to provide photo or video evidence.
            • The Company does appreciate when a defective product is returned by Customer for research purposes, however returning the product is not required for a Replacement Order to be issued.
            • Products replaced by the Company are only eligible for a one time replacement under any included or extended warranty.
            • Customers outside of their warranty period are eligible to purchase replacement parts where available on Massage Chair products. 

             

            Product Warranties

            The Company offers parts and replacement warranties only. Please see below for Product Warranty Policies.

             

            • Massage Chair Warranty: The Slabway Massage Chair comes with a 1-year Manufacturer Warranty. A 3-Year Extended Warranty provided by the Company may be purchased for the Massage Chair. Please note: this warranty is separate from the 1-year Manufacturer Warranty that is already provided with purchase. This 3-Year Extended Warranty adds 2 years of coverage to the included 1-year manufacturer warranty. 
            • Foot Massager, Hand Massager, and Foot and Leg Wrap Warranties: A 1-year warranty provided by the Company may be purchased.
            • For details on these Warranties, Customer should refer to the documentation provided with the product or contact care@slabway.com to obtain a copy.
            • A warranty may only be purchased one time for each individual product.
            • Cosmetic damage caused by the customer or overall wear and tear from the use of the product is not covered under the Company Warranty Policies.
            • The Customer can add a warranty within 7 days of receiving the product. 

             

            Alaska and Hawaii Shipping Policy

            • The only products available to ship to Alaska or Hawaii are Massage Chairs. To have a Massage Chair shipped to Alaska or Hawaii the Customer will be responsible for paying additional shipping fees.
            • Additional shipping fees are non-refundable to ship the product to the Customer and will be deducted from the refund if the Company is responsible for facilitating the return. This does not include restocking fees.

            Massage Chair Installment Plan Policy

            1. The Customer agrees to complete four (4) full install payments in the amount of $499.99 each, with the first payment being due at the time of purchase and all remaining payments being due on the same date of each following month until the full balance is paid.
            2. Should the Customer default on a payment resulting in a Past Due amount on their monthly invoice, a $25 fee will be charged to The Customer during the first and each subsequent Past Due notice. Only one fee will be charged per Past Due invoice. This fee is nonrefundable and is not applied to the remaining balance on the account.
              1. Should the amount of $499.99 fail to be collected from The Customer on the invoice date, four (4) additional attempts will be made by The Company to fulfill payment. In the event that payment is not collected on a single invoice, The Customer account will be updated to reflect a ‘Collections’ status.
              2. While in the Collections status, The Company reserves the right to bill The Customer for any amount collectible up to the total amount due. This payment will be added to the remaining balance owed by The Customer and additional attempts to collect will continue until the full installment is recouped. The remaining installments will adhere to the previously determined payment schedule. 
                1. NOTE: if The Customer enters into the Collections status, a $99.99 fee will be charged to their account. This fee is nonrefundable and is not applied to the remaining balance on the account. Should The Customer fail to comply with the terms of the above mentioned policy, The Customer may be liable to legal action pursued on behalf of The Company to recoup any damages resulting from a violation of policy (which may include, but shall not be limited to, the product cost, applicable court fees, collection services, etc.)

            Slabway Universal Policy:

             - Money Back Guarantee

            • 30 days from date of arrival to send the product back to the Company
            • Shipping is non-refundable

             - Extended Warranty: None

             - Defective or Damaged in Transit: The Company will send out a one time replacement after troubleshooting the product.

             - This policy covers all products not included in any other policies.

            - The Company retains the right to update it's policies based on factors decided internally.